21.		Tecnologia digital gera novos desafios / Fernanda Ramos Autor: Ramos, María COTA(S): RP-1385
22.		Co-created value: Multidimensional scale and nomological network / James A. Busser, Lenna V. Shulga Autor: Busser, James A. Coautor: ; Shulga, Lenna V., co-autor COTA(S): RE-1193
23.		Perceived leader behavioral integrity and employee voice in SMEs travel agentes: The mediating role of empowering leader behaviors / Ahmed M. Elsetouhi [et al.] Resp- Sec.: Elsetouhi, Ahmed M., co-autor Hammad, Ahmed A., co-autor Nagm, Abd-Elhakim, co-autor Elbaz, Ahmed Mohamed, co-autor COTA(S): RE-1193
24.		Risk assessment of halal products and services: Implication for tourism industry / Hossein G.T. Olya and Amr Al-ansi Autor: Olya, Hossein G.T. Coautor: ; Al-ansi, Amr, co-autor COTA(S): RE-1193
25.		Investigating the process through which e-servicescape creates e-loyalty in travel and tourism websites / Sreejesh S. and Abhilash Ponnam Autor: S, Sreejesh Coautor: ; Ponnam, Abhilash COTA(S): RE-1562
26.		Performance and visitors' perception of authenticity in eco-cultural toutism / Guillaume Tiberghien, Hamish Bremner and Simon Milne Autor: Tiberghien, Guillaume Coautor: ; Bremner, Hamish Milne, Simon S. COTA(S): RE-1775
27.		An exploratory examination of service quality attributes in the ecotourism industry / Joowon Ban, Rooma Roshnee Ramsaran Autor: Ban, Joowon Coautor: ; Ramsaran, Rooma Roshnee COTA(S): RE-1562
28.		Service failure of intermediary service: impact of ambiguous locus of control / Bo Youn Lee and David A. Cranage Autor: Lee, Bo Youn Coautor: ; Cranage, David A. COTA(S): RE-1562
29.		The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels / Mohamed A. Abou-Shouk and Gamal S. Khalifa Autor: Abou-Shouk, Mohamed Coautor: ; Khalifa, Gamal S. COTA(S): RE-1562
30.		E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco Autor: Morosan, Cristian Coautor: ; Hua, Nan DeFranco, Agnes L. COTA(S): RE-1831