Turismo de Portugal

181. 

Tour Guiding Research : Insights, Issues and Implications / Weiler, Betty

Autor: Weiler, BettyBlack, Rosemary Co col. autor sec.: ; United Nations Environment Programme

Monografias  
182. 

A model of market positioning based on value creation and service quality in the lodging industry: an empirical application of online customer reviews / Manuel Rodríguez Díaz, Tomás F. Espino Rodríguez, Rosa Rodríguez Díaz

Autor: Rodríguez Díaz, Manuel Coautor: ; Espino Rodríguez, Tomás F.
Rodríguez Díaz, Rosa

Analíticos  
183. 

Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts / Ye Zhang, Shu Tian Cole

Autor: Ye, Zhang Coautor: ; Shu, Tian Cole

Analíticos  
184. 

A model that connets information technology and hotel performance / Santiago Melián-González, Jacques Bulchand-Gidumal

Autor: Melián-Gonzaléz, Santiago Coautor: ; Bulchand-Gidumal, Jacques

Analíticos  
185. 

Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern / Beverley A. Sparks, Kevin Kam Fung So, Graham L. Bradley

Autor: Sparks, Beverley Coautor: ; So, Kevin Kam Fung
Bradley, Graham

Analíticos  
186. 

Tourism culture: Nexus, characteristics, context and sustainability / Brendan Canavan

Autor: Brendan, Canavan

Analíticos  
187. 

Linking firms, employees, and customers: a multilevel research agenda for hospitality studies / Ipkin Anthony Wong

Autor: Wong, Ipkin Anthony

Analíticos  
188. 

Gender dynamics form an Arab perspectives: intercultural service encounters / Marryam Khan [et al.]

Resp- Sec.: Khan, Maryam M.
Ro, Heejung
Gregory, Amy M.
Hara, Tadayuki

Analíticos  
189. 

Customer loyalty program management: what matters to the customer / Michael McCall and Dave McMahon

Autor: McCall, Michael Coautor: ; McMahon, Dave

Analíticos  
190. 

La comunicación externa online en los museos estatales y el tuirsmo / Trinidad Vacas e Alicia Orea

Autor: Vacas Guerrero, Trinidad Coautor: ; Orea, Alicia

Analíticos  
191. 

The role of customer engagement in building consumer loyalty to tourism brands / Kevin Kam Fung So [et al.]

Resp- Sec.: So, Kevin Kam Fung
King, Ceridwyn
Sparks, Beverley
Ying, Wang

Analíticos  
192. 

Attribution of inappropriate visitor behavior in a theme park setting - A conceptual model / Nelson K. F. Tsang, Bruce Prideaux and Louisa Lee

Autor: Tsang, Nelson Coautor: ; Prideaux, Bruce
Lee, Louisa

Analíticos  
193. 

The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests: The mediating role of consumption emotions / Lujun Su, Scott R. Swanson and Xiaohong Chen

Autor: LuJun, Su Coautor: ; Swanson, Scott R.
Xiaohong, Chen

Analíticos  
194. 

Impact of customer relationship management on customer satisfaction: the case of a budget hotel chain / Roya Rahimi and Metin Kozak

Autor: Rahimi, Roya Coautor: ; Kozak, Metin

Analíticos  
195. 

Performance and visitors' perception of authenticity in eco-cultural toutism / Guillaume Tiberghien, Hamish Bremner and Simon Milne

Autor: Tiberghien, Guillaume Coautor: ; Bremner, Hamish
Milne, Simon S.

Analíticos  
196. 

Are other customer perceptions important at casino table games? Their impact on emotional responses and word-of-mouth by gender / Jinsoo Hwang and Heesup Han

Autor: Hwang, Jinsoo Coautor: ; Han, Heesup

Analíticos  
197. 

Social marketing, sustainable tourism, and small/medium size tourism enterprises: challenges and opportunities for changing guest behavior / D. Scott Borden, Tim Coles and Gareth Shaw

Autor: Borden, D. Scott Coautor: ; Coles, Tim
Shaw, Gareth

Analíticos  
198. 

The signaling effect of management response in engaging customers: A study of the hotel industry / Chunyu Li, Geng Cui and Ling Peng

Autor: Chunyu, Li Coautor: ; Geng, Cui
Ling, Peng

Analíticos  
199. 
Open Tourism.jpg    

Open Tourism : Open Innovation, Crowdsourcing and Co-Creation Challenging the Tourism Industry

Data Publicação: 2017 Co col. autor: Egger. Roman, ed. lit.
Gula . Igor, ed. lit.
Walcher. Dominik, ed. lit.

Monografias  
200. 

Customer-customer interactions (CCIs) at conferences: an identity approach / Wei Wei [et al.]

Resp- Sec.: Wei, Wei
Ying, Tracy Lu
Li, Miao
Liping, A. Cai
Chen-ya, Wang

Analíticos