Quality from the standpoint of the travel organiser: the example of major operators / Martin Brackenbury

Autor: Brackenbury, Martin

Conceptualising customer-to-customer value co-creation in tourism / Ivana Rihova [et al.]

Qualidade e satisfação do cliente: apresentação do caso prático do hotel Sheraton Lisboa / Armando dos Santos Diaz

Autor: Diaz, Armando dos Santos

When customers complain: the value of customer orientation in service recovery / Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee

Autor: Yoo, Joanne Jung-Eun

O turismo e a internet : o caso das agências de viagens / Madalena Reis, Renata Damásio

Autor: Reis, Madalena Data Publicação: 2000

The signaling effect of management response in engaging customers: A study of the hotel industry / Chunyu Li, Geng Cui and Ling Peng

Autor: Chunyu, Li

Cartes de fidélité

Mauritius : tourism: a major instrument in the consolidation of the mauritian economy / Venee Kowlessur

Autor: Kowlessur, Venee

O euro e o turismo : guia informativo / Direcção-Geral do Turismo

Data Publicação: 1999

Evoking emotion: affective keys to hotel loyalty / Jonathan Barsky, Leonard Nash

Autor: Barsky, Jonathan D.

Globalization and developing countries: products and markets, customers and marketing / Martin Oppermann

Autor: Oppermann, Martin

La résidence de tourisme, un hébergement jeune / Pascale Jallet

Autor: Jallet, Pascale

People's perceptions of foreign hotel chains in China's market: an empirical study of the effects of country of origin and corporate identity / Lianxi Zhou, Iain Murray, Brian Zhang

Autor: Zhou, Lianxi

Long haul markets to Africa / Martin Brackenbury

Autor: Brackenbury, Martin

Review of the concept of travel typologies: the case of Switzerland / Luca Graf, Christine Ossig

Autor: Graf, Luca

Characterisitcs of the audience for 'events' at a heritage site / Duncan Light

Autor: Light, Duncan

The Mediterranean for long-haul tourism and travel: the direction of tourism trends : american perspective / Voit Gilmore

Autor: Gilmore, Voit

Malaysia / Nancy Cockerell

Autor: Cockerell, Nancy

Brand extension and customer loyalty: evidence from the lodging industry / Weizhong Jiang, Chekitan S. Dev, Vithala R. Rao

Autor: Jiang, Weizhong

Concierge medicine: applying rational economics to health care queuing / Srinagesh Gavirneni, Vidyadhar Kulkarni

Autor: Gavirneni, Srinagesh