91.		Facial attractiveness and stereotypes of hotel guests: An experimental research / Žana Civre, Mladen Kneževic, Petra Zabukovec Baruca, Daša Fabjan Resp- Sec.: Civre, Žana Knezevic, Mladen Baruca, Petra Zabukovec Fabjan, Daša COTA(S): RE-1193
92.		Understanding the low cost carrier and airport relationship: a critical analysis of the salient issues / Anne Graham Autor: Graham, Anne COTA(S): RE-1193
93.		Classificação e qualidade na hotelaria / Mónica Filipa Rocha Mónica Autor: Mónica, Mónica Filipa Rocha Data Publicação: 2012 COTA(S): 14391
94.		Applying a New Model of Customer Value on International Air Passengers' Market in Taiwan / Wen-Yu Chiang Autor: Wen-Yu, Chiang COTA(S): RE-1610
95.		Impact of CRM implementation on hotel efficiency: evidence from the Slovenian hotel sector / Alexander Josiassen, A. George Assaf, Ljubica Knežvevic Autor: Josiassen , Alexander Coautor: ; Assaf, A. George Knežvevic, Ljubica COTA(S): RE-1822
96.		Serviço, experiência e economias transformadas / Jorge de Jesus Autor: Jesus, Jorge COTA(S): RP-1789
97.		Effect of customer orientation and entrepreneurial orientation on innovativeness: evidence from the hotel industry in Switzerland / Kayhan Tajeddini Autor: Tajeddini, Kayhan COTA(S): RE-1193
98.		The impact of customer-to-customer interaction on cruise experience and vacation satisfaction / Jue Huang, Cathy H.C.Hsu Autor: Jue, Huang Coautor: ; Hsu, Cathy H.C. COTA(S): RE-111
99.		Qualidade: condição de competitividade / Célia Crato Data Publicação: 2010 Col.autor: SPI-Sociedade Portuguesa de Inovação. Consultoria Empresarial e Fomento da Inovação COTA(S): 15104-Dg
100.		The quality of guest comment cards : An empirical study of U.S. lodging chains / Kenneth R. Bartkus; Roy D. Howell, Stacey Barlow Hills, Jeanette Blackham Resp- Sec.: Bartkus, Kenneth R. Howell, Roy D. Hills, Stacey Barlow Blackham, Jeanette COTA(S): RE-111