NYRON - Bibliotecas . Arquivos . Museus

51. Analíticos  

A model of market positioning based on value creation and service quality in the lodging industry: an empirical application of online customer reviews / Manuel Rodríguez Díaz, Tomás F. Espino Rodríguez, Rosa Rodríguez Díaz

Autor: Rodríguez Díaz, Manuel

COTA(S): RE-1822

52. Analíticos  

“I want to help” versus “I am just mad”: how affective commitment influences customer feedback decisions / Stephanie Qing Liu, Anna S. Mattila

Autor: Liu, Stephanie Qing

COTA(S): RE-1268

53. Analíticos  

Conceptualising customer-to-customer value co-creation in tourism / Ivana Rihova [et al.]

COTA(S): RE-1610

54. Analíticos  

When customers complain: the value of customer orientation in service recovery / Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee

Autor: Yoo, Joanne Jung-Eun

COTA(S): RE-1268

55. Analíticos  

Concierge medicine: applying rational economics to health care queuing / Srinagesh Gavirneni, Vidyadhar Kulkarni

Autor: Gavirneni, Srinagesh

COTA(S): RE-1268

56. Analíticos  

Faire certifier la gestion des avis de voyageurs est une démarche exigeante / Gilles Granger

Autor: GRANGER, Gilles

COTA(S): RE-410

57. Analíticos  

Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions / Prakash K. Chathoth [et al.]

COTA(S): RE-1193

58. Analíticos  

Customer-based Brand Equity for a Destination: the Effect of Destination Image on Preference for Products Associated with a Destination Brand / Yumi Lim, Pamela A. Weaver

Autor: Yumi, Lim

COTA(S): RE-1610

59. Analíticos  

We are in the same boat: Tourist citizenship behaviors / Jui Shiang Liu, Sheng-Hshiung Tsaur

Autor: Jui , Shiang Liu

COTA(S): RE-1193

60. Analíticos  

Marketing decisions, customer reviews, and business performance: The use of the Toprural website by Spanish rural lodging establishments / Jannine Nieto, Rosa M. Hernández-Maestro, Pablo A. Muñoz-Gallego

Autor: Nieto, Jannine

COTA(S): RE-1193