NYRON - Bibliotecas . Arquivos . Museus

51. Analíticos  

Understanding active loyalty behavior in hotel reward programs through customers’ switching costs and perceived program value / Karen Lijia Xie [et al.]

COTA(S): RE-1562

52. Analíticos  

Conceptualising customer-to-customer value co-creation in tourism / Ivana Rihova [et al.]

COTA(S): RE-1610

53. Analíticos  

Como fidelizar um cliente. / Marta Barradas

Autor: Barradas, Marta

COTA(S): RP-1062

54. Analíticos  

Lisboa está bem e recomenda-se / Vitor Costa

Autor: Costa, Vitor

COTA(S): RP-1714

55. Analíticos  

Love and satisfaction drive persistent stickiness: investigating international tourist hotel brands / Shu-Pei Tsai

Autor: Shu-pei, Tsai

COTA(S): RE-1610

56. Analíticos  

Drivers of customer–brand relationship quality: a case of mainland Chinese hotel loyalty program members / Ada Sau-Yee Lo, Holly Hyunjung Im

Autor: Lo, Ada Sau-Yee

COTA(S): RE-1562

57. Analíticos  

Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry / Davoud Nikbin [et al.]

COTA(S): RE-1562

58. Analíticos  

Green marketing: hotel customers’ perspective / Eric Siu-wa Chan

Autor: Chan, Eric Siu-wa

COTA(S): RE-1562

59. Analíticos  

Preferences and willingness to pay for green hotel attributes in tourist choice behavior: the case of Taiwan / Chou Chia-Jung, Chen Pei-Chun

Autor: Chia-Jung, Chou

COTA(S): RE-1562

60. Analíticos  

Inter-Satisfaction between website and automated call distribution (ACD) systems / Martin Yongho Hyun, Hyeon-Cheol Kim, Robert Martin O’Keefe

Autor: Hyun, Martin Yongho

COTA(S): RE-1562