41.		Linking firms, employees, and customers: a multilevel research agenda for hospitality studies / Ipkin Anthony Wong Autor: Wong, Ipkin Anthony COTA(S): RE-1268
42.		Gender dynamics form an Arab perspectives: intercultural service encounters / Marryam Khan [et al.] Resp- Sec.: Khan, Maryam M. Ro, Heejung Gregory, Amy M. Hara, Tadayuki COTA(S): RE-1268
43.		Customer loyalty program management: what matters to the customer / Michael McCall and Dave McMahon Autor: McCall, Michael Coautor: ; McMahon, Dave COTA(S): RE-1268
44.		La comunicación externa online en los museos estatales y el tuirsmo / Trinidad Vacas e Alicia Orea Autor: Vacas Guerrero, Trinidad Coautor: ; Orea, Alicia COTA(S): RE-319
45.		The role of customer engagement in building consumer loyalty to tourism brands / Kevin Kam Fung So [et al.] Resp- Sec.: So, Kevin Kam Fung King, Ceridwyn Sparks, Beverley Ying, Wang COTA(S): RE-111
46.		Attribution of inappropriate visitor behavior in a theme park setting - A conceptual model / Nelson K. F. Tsang, Bruce Prideaux and Louisa Lee Autor: Tsang, Nelson Coautor: ; Prideaux, Bruce Lee, Louisa COTA(S): RE-1562
47.		The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests: The mediating role of consumption emotions / Lujun Su, Scott R. Swanson and Xiaohong Chen Autor: LuJun, Su Coautor: ; Swanson, Scott R. Xiaohong, Chen COTA(S): 1562
48.		Muslim tourist perceived value in the hospitality and tourism industry / Riyad Eid, Hatem El-Gohary Autor: Eid, Riyad Coautor: ; El-Gohary, Hatem COTA(S): RE-111
49.		How global airports engage social media users: a study of facebook use and its role in stakeholder communication / Walanchalee Wattanacharoensil, Markus Schuckert Autor: Wattanacharoensil, Walanchalee Coautor: ; Schuckert, Markus COTA(S): RE-1562
50.		The impact of customer sacrifice and attachment styles on perceived hospitality / Srikanth Beldona, Hemant V. Kher Autor: Beldona, Srikanth Coautor: ; Kher, Hemant V. COTA(S): RE-1268