1.		Understanding students’ intentions to join the hospitality industry: the role of emotional intelligence, service orientation, and industry satisfaction / Kate Walsh, Song Chang, Eliza Ching-Yick Tse Autor: Walsh, Kate Coautor: ; Song, Chang Tse, Eliza Ching-Yick
2.		A service conundrum : can outstanding service be too good? / Kate Walsh Autor: Walsh, Kate
3.		Service-delivery strategies: three approaches to consulting for hospitality / Kate Walsh Autor: Walsh, Kate
4.		Qualitative research: advancing thescience and practice of hospitality / Kate Walsh Autor: Walsh, Kate