1.
Understanding students’ intentions to join the hospitality industry: the role of emotional intelligence, service orientation, and industry satisfaction / Kate Walsh, Song Chang, Eliza Ching-Yick Tse
Autor:
Walsh, Kate
Coautor:
;
Song, Chang
Tse, Eliza Ching-Yick
2.
A service conundrum : can outstanding service be too good? / Kate Walsh
Autor:
Walsh, Kate
3.
Service-delivery strategies: three approaches to consulting for hospitality / Kate Walsh
Autor:
Walsh, Kate
4.
Qualitative research: advancing thescience and practice of hospitality / Kate Walsh
Autor:
Walsh, Kate