Creating visible customer value: how customers view best-pratice champions / Laurette Dubé, Leo M. Renaghan
COTA(S): RE-1268
Best pratices in the US lodging inustry: overview, methods and champions / Laurette Dubé [et al.]
Marketing your hotel to and thourgh intermediaries : an overlooked best practice / Laurette Dubé, Leo M. Renaghan
Managing for excellence : conclusions and challenges from of best practices in the U.S. lodging industry / Laurette Dubé [et al.]
Strategic approaches to lodging excellence : a look at the industry's overall best-practice champions / Laurette Dubé, Leo M. Renaghan
From customer value to engineering pleasurable experiences in real life and online / Laurette Dubé, Jordan le Bel, Donna Sears