91.		‘Travelling down memory lane’: personal memory as a generator of tourism / Sabine Marschall Autor: Marschall, Sabine
92.		The roles of value, satisfaction, and commitment in the effect of service quality on customer loyalty in Hong Kong–style tea restaurants / Ivan K. W. Lai Autor: Lai, Ivan Ka Wai
93.		Fool’s gold? Assessing the impact of the value of airline loyalty programs on Brand equity perceptions and share of wallet / Clay M. Voorhees [et al.] Resp- Sec.: Voorhees, Clay M. White, Ryan C. McCall, Michael Randhawa, Praneet
94.		Melhorar os nossos produtos e destinos para fidelizar mercado português / José Madureira Autor: Madureira, José
95.		Visitors’ Emotional Responses to the Festival Environment / Jenny (Jiyeon) Lee Autor: Lee, Jenny Ji-Yeon
96.		Hotel Guests’ Responses to Service Recovery: How Loyalty Influences Guest Behavior / Pablo Zoghbi-Manrique-de-Lara, Miguel A. Suárez-Acosta, Teresa Aguiar-Quintana Autor: Zoghbi-Manrique-de-la-Lara, Pablo Coautor: ; Suaréz-Acosta, Miguel A. Aguiar-Quintana, Teresa
97.		Le public des musées a changé / Jacqueline Eidelman Autor: Eidelman, Jacqueline Coautor: ; Jonchery, Anne Zizi, Lucile
98.		The Role of Service Quality, Perceived Value, and Relationship Quality in Enhancing Customer Loyalty in the Travel Agency Sector / Ivan Ka Wai Lai Autor: Lai, Ivan Ka Wai
99.		In-flight service performance and passenger loyalty: A cross-national (China/Korea) study of travelers using low-cost carriers / Heesup Han, Sunghyup Sean Hyun, Wansoo Kim Autor: Heesup, Han Coautor: ; Hyun, Sunghyup Sean Kim, Wansoo
100.		Segmenting festival visitors using psychological commitment / Jenny (Jiyeon) Lee, Gerard T. Kyle Autor: Lee, (Jiyeon) Jenny Coautor: ; Kyle, Gerard T.