Total de documentos encontrados 179

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    In-flight service performance and passenger loyalty: A cross-national (China/Korea) study of travelers using low-cost carriers / Heesup Han, Sunghyup Sean Hyun, Wansoo Kim

    Segmenting festival visitors using psychological commitment / Jenny (Jiyeon) Lee, Gerard T. Kyle

    Aumentar o contributo do turismo para a economia da região / Vitor Costa

    Love and satisfaction drive persistent stickiness: investigating international tourist hotel brands / Shu-Pei Tsai

    Drivers of customer–brand relationship quality: a case of mainland Chinese hotel loyalty program members / Ada Sau-Yee Lo, Holly Hyunjung Im

    Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry / Davoud Nikbin [et al.]

    Understanding the exhibition attendees’ evaluation of their experiences: a comparison between high versus low mindful visitors / Yeongbae Choe, Sang-Min Lee, Dae-Kwan Kim

    Melhorar os nossos produtos e destinos para fidelizar mercado português / José Madureira

    Como fidelizar um cliente. / Marta Barradas

    Events as a strategic marketing tool / Dorothé Gerritsen

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