Brand personality and culture: the role of cultural diferences o...

Destination attributes, satisfaction, and the cruise visitor's i...

Make a customer, not a sale: tourist satisfaction in Hong Kong /...

The effect of co-creation experience on outcome variable / Elain...

Validating a structural model of destination image, satisfaction...

Customer loyalty program management: what matters to the custome...

The role of customer engagement in building consumer loyalty to ...

Repeated behaviour and destination loyalty / Marta Meleddu, Raff...

Using a randomised experiment to test the causal effect of servi...

Customers’ perceived benefits of a frequent-flyer program / Nic ...