Investigating the process through which e-servicescape creates e-loyalty in travel and tourism websites / Sreejesh S. and Abhilash Ponnam
COTA(S): RE-1562
Performance and visitors' perception of authenticity in eco-cultural toutism / Guillaume Tiberghien, Hamish Bremner and Simon Milne
COTA(S): RE-1775
An exploratory examination of service quality attributes in the ecotourism industry / Joowon Ban, Rooma Roshnee Ramsaran
Service failure of intermediary service: impact of ambiguous locus of control / Bo Youn Lee and David A. Cranage
The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels / Mohamed A. Abou-Shouk and Gamal S. Khalifa
E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco
COTA(S): RE-1831
The use of odd-ending numbers in the pricing of five tourism services in the three different cultures / Ji Youn Jeong and John L. Crompton
COTA(S): RE-1193
The eruption of Airbnb in tourist cities: comparing spatial patterns of hotels and peer-to-peer accomodation in Barcelona / Javier Guttiérrez [et al.]
Performance measurement in tourism firms: a content analytical meta-approach / Ruggero Sainaghi, Paul Phillips and Emma Zavarrone
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance / Gabriele Piccoli, Tsz-Wai Lui and Bettina Grün