The trickle-down effect of servant leadership on frontline employee service behaviors and performance: a multilevel study of Chinese hotels / Qian Ling, Meizhen Lin and Xiaoyi Wu

AUTOR(ES): Qian, Ling; Meizhen, Lin; Xiaoyi, Wu

IN: Tourism Management. - London, 1982, ISSN 0261-5177. - Vol. 52 (February 2016), p. 341 - 368

ASSUNTOS: Gestão de empresas; Gestão do pessoal; Empregados; Hotelaria; Análise de modelos; Estudos de caso