81.		Social media affordances: Enabling customer engagement / Francesca Cabiddu, Manuela De Carlo, Gabriele Piccoli Autor: Cabiddu, Francesca Coautor: ; Carlo, Manuela De Piccoli, Grabriele COTA(S): RE-1253
82.		Customer Involvement in Sustainable Supply Chain Management: A Research Framework and Implications in Tourism / Marianna Sigala Autor: Sigala, Marianna COTA(S): RE-1268
83.		Tapping Mindfulness to Shape Hotel Guests’ Sustainable Behavior / Nelson A. Barber, Cynthia Deale Autor: Barber, Nelson A. Coautor: ; Deale, Cynthia COTA(S): RE-1268
84.		Handling Negative Online Customer Reviews: The Effects of Elaboration Likelihood Model and Distributive Justice / Vincent T. P. Cheng, Mei Kun Loi Autor: Cheng, Vincent T.P. Coautor: ; Mei Kun, Loi COTA(S): RE-1562
85.		We are in the same boat: Tourist citizenship behaviors / Jui Shiang Liu, Sheng-Hshiung Tsaur Autor: Jui , Shiang Liu Coautor: ; Sheng-Hshiung, Tsaur COTA(S): RE-1193
86.		Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions / Prakash K. Chathoth [et al.] Resp- Sec.: Clathoth, Prakash K. Ungson, Gerardo R. Altinay, Levent Chan, Eric S. W. Harrington, Robert Okumus, Fevzi COTA(S): RE-1193
87.		Customer-based Brand Equity for a Destination: the Effect of Destination Image on Preference for Products Associated with a Destination Brand / Yumi Lim, Pamela A. Weaver Autor: Yumi, Lim Coautor: ; Weaver, Pamela A. COTA(S): RE-1610
88.		Hotel Guests’ Responses to Service Recovery: How Loyalty Influences Guest Behavior / Pablo Zoghbi-Manrique-de-Lara, Miguel A. Suárez-Acosta, Teresa Aguiar-Quintana Autor: Zoghbi-Manrique-de-la-Lara, Pablo Coautor: ; Suaréz-Acosta, Miguel A. Aguiar-Quintana, Teresa COTA(S): RE-1268
89.		Faire certifier la gestion des avis de voyageurs est une démarche exigeante / Gilles Granger Autor: GRANGER, Gilles COTA(S): RE-410
90.		Testing and Validating Customer Relationship Management Implementation Constructs in Egyptian Tourism Organizations / Riyad Eid, Hatem El-Gohary Autor: Eid, Riyad Coautor: ; El-Gohary, Hatem COTA(S): RE-1562