The impact of tour service performance on tourist satisfaction and behavioral intentions: a study of chinese tourists in Hong Kong; Andrew Chan, Cathy H.C. Hsu, Tom Baum

AUTOR(ES): Chan, Andrew; Hsu, Cathy H.C.; Baum, Tom

IN: Journal of travel & tourism marketing. - Binghamton, 1996- , ISSN 1054-8408. - Vol. 32, nºs 1/2 (January-March 2015), p. 18 - 33

ASSUNTOS: Comportamento do consumidor; Satisfação dos consumidores; Pacotes turísticos; Serviços turísticos; Passeios; Estudos de caso; Turistas; Chineses; Hong Kong

DOCUMENTO(S): JTTM.jpg

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