1.		E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco Autor: Morosan, Cristian Coautor: ; Hua, Nan DeFranco, Agnes L. COTA(S): RE-1831
2.		Service failure of intermediary service: impact of ambiguous locus of control / Bo Youn Lee and David A. Cranage Autor: Lee, Bo Youn Coautor: ; Cranage, David A. COTA(S): RE-1562
3.		The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance / Gabriele Piccoli, Tsz-Wai Lui and Bettina Grün Autor: Piccoli, Grabriele Coautor: ; Tsz-Wai, Lui Grün, Bettina COTA(S): RE-1193
4.		Performance measurement in tourism firms: a content analytical meta-approach / Ruggero Sainaghi, Paul Phillips and Emma Zavarrone Autor: Sainaghi, Ruggero Coautor: ; Phillips, Paul Zavarrone, Emma COTA(S): RE-1193
5.		Responsabilidad social corporativa: restaurantes / Martha Ríos-Manríquez, María Dolores Sánchez-Férnandez y Cecilia Lucía González Martínez Autor: Ríos-Manríquez, Martha Coautor: ; Sánchez-Fernández, María Dolores González Martínez, Cecilia Lucía COTA(S): RE-319
6.		The eruption of Airbnb in tourist cities: comparing spatial patterns of hotels and peer-to-peer accomodation in Barcelona / Javier Guttiérrez [et al.] Resp- Sec.: Gutiérrez, Javier García-Palomares, Juan Carlos Romanillos, Gustavo Salas-Olmedo, María Henar COTA(S): RE-1193
7.		Product diversification and property performance in the urban lodging market: the relationship and its moderators / Yang Yang, Yang Cao and Li-Ting (Grace) Yang Autor: Yang, Yang Coautor: ; Yang, Cao Li-Ting, (Grace) Yang COTA(S): RE-1193
8.		Considering the role of agritourism co-creation from a service-dominant logic perspective / Austin Rong-Da Liang Autor: Liang, Austin Rong-Da COTA(S): RE-1193
9.		The use of odd-ending numbers in the pricing of five tourism services in the three different cultures / Ji Youn Jeong and John L. Crompton Autor: Ji, Youn Jeong Coautor: ; Crompton, John L. COTA(S): RE-1193
10.		Performance and visitors' perception of authenticity in eco-cultural toutism / Guillaume Tiberghien, Hamish Bremner and Simon Milne Autor: Tiberghien, Guillaume Coautor: ; Bremner, Hamish Milne, Simon S. COTA(S): RE-1775