25.		Customer loyalty program management: what matters to the customer / Michael McCall and Dave McMahon Autor: McCall, Michael Coautor: ; McMahon, Dave
26.		The role of customer engagement in building consumer loyalty to tourism brands / Kevin Kam Fung So [et al.] Resp- Sec.: So, Kevin Kam Fung King, Ceridwyn Sparks, Beverley Ying, Wang
27.		El museo Thyssen-Bornemisza, un paseo por la história del arte / Elena Benarroch Autor: Benarroch, Elena
28.		How do destination management organization-led postings facilitate word-of-mouth communications in online tourist communities? A content analysis of China's 5 A - class tourist resort websites / Yongge Niu [et al.] Resp- Sec.: Yongge, Niu Cheng, Lu Wang Shimin, Yin Yixuan, Niu
29.		Investigating the efectiveness of repositioning strategies: The customers / Chrystal Zhang, Yi Hsin Lin and David G. Newman Autor: Chrystal, Zhang Coautor: ; Yi, Hsin Lin Newman, David G.
30.		Developing sustainable tourism through ecomuseology: a case study in the Rupununi region of Guyana / Jared Bowers Autor: Bowers, Jared
31.		Professional development barriers and benefits in a tourism knowledge economy / Kevin D. Lyons [et al.] Resp- Sec.: Lyons, Kevin Young, Tamara Hanley, Joanne Stolk, Paul
32.		Synthesis of city branding literature (1988 - 2014) as a research domain / Senay Oguztimur and Ulun Akturan Autor: Oguztimur, Senay Coautor: ; Akturan, Ulun
33.		Should organizations be forgiving or unforgiving? A two-study replication of how forgiveness climate in hospitality organizations drives employee attitudes and behaviors / Priyanko Guchait [et al.] Resp- Sec.: Guchait, Priyanko, co-autor Lanza-Abbott, Je'Anna, co-autor Madera, Juan M., co-autor Dawson, Mary, co-autor