Selecção 2004. Selecção Qualidade, Higiéne e Segurança
Cultura de serviço no sector do turismo / Carla Carvalho Dias
Understanding european tour operators' control on accommodation companies: an empirical evidence / Rita D. Medina-Muñoz, Diego R. Medina-Muñoz, Juan M. García-Falcón
Adapting Herzberg: a conceptualization of the effects of hygiene and motivator attributes on perceptions of event quality / John L. Crompton