
1.		The tour operator and travel agent relationship / Peter Stewart Autor: Stewart, Peter
2.		Positioning the bed and breakfast: how well are we doing? / Randall S. Upchurch and Carl Boger Autor: Upchurch, Randall S. Coautor: ; Boger, Carl
3.		Une société de consommation recomposée / Robert Rochefort Autor: Rochefort, Robert
4.		Dia mundial dos consumidores / Marina Marques Autor: Marques, Marina
5.		Expectations for hotel service quality: do they differ from culture to culture? / Connie Mok and Robert W. Armstrong Autor: Mok, Connie Coautor: ; Armstrong, Robert W.
6.		Styles of travel / Gordon D. Taylor Autor: Taylor, Gordon D.
7.		Products that speak for themselves sell well
8.		A Europa e as turbulências monetárias: do SME ao euro / Paulo de Almeida Sande Autor: Sande, Paulo de Almeida
9.		Industry specific measurement of consumer satisfaction: experiences from the business travelling industry / Morten Heide, Kjell-Gronhaug, Marit G. Engset Autor: Heide, Morten Coautor: ; Gronhaug, Kjell Engset, Marit G.
10.		The three societies of leisure / Ken Roberts Autor: Roberts, Ken