The tour operator and travel agent relationship / Peter Stewart
Positioning the bed and breakfast: how well are we doing? / Randall S. Upchurch and Carl Boger
Une société de consommation recomposée / Robert Rochefort
Dia mundial dos consumidores / Marina Marques
Expectations for hotel service quality: do they differ from culture to culture? / Connie Mok and Robert W. Armstrong
Styles of travel / Gordon D. Taylor
Products that speak for themselves sell well
A Europa e as turbulências monetárias: do SME ao euro / Paulo de Almeida Sande
Industry specific measurement of consumer satisfaction: experiences from the business travelling industry / Morten Heide, Kjell-Gronhaug, Marit G. Engset
The three societies of leisure / Ken Roberts
Tecnologias de informação e comunicação em turismo / Paulo Rita
The effect of cultural orientation on the service timing preferences of customers in casual dining operations: an exploratory study / Cherylynn Becker, Suzanne K. Murrmann