Service quality ideals among hospitality industry employees / Glenn F. Ross
A model of lodging repeat choice intentions / Michael D. Richard, D. S. Sundaram
Fidelização de clientes : gestão de sucesso / Filipa Homem Christo
Creating visible customer value: how customers view best-pratice champions / Laurette Dubé, Leo M. Renaghan
COTA(S): RE-1268
Positioning the bed and breakfast: how well are we doing? / Randall S. Upchurch and Carl Boger
An attributional approach to hotel selection : the customers' perceptions / Roger J. Callan
An attributional approach to hotel selection : the managers perceptions / Roger J. Callan
A study of service quality in small hotels and guesthouses / Nick Jonhns, Darren Lee-Ross
Limited service hotel brands / Robin Gauldie
Food and beverage developments / Chris Brown, Josef Ransley