Multilevel analysis of the relationship between type of travel, online ratings, and management response: empirical evidence from international upscale hotels / Sai Liang, Markus Schuckert and Rob Law
COTA(S): RE-1562
Be a "Superhost": the importance of badge systems for peer-to-peer rental accommodations / Sai Liang [et al.]
COTA(S): RE-1193