The importance of information asymmetry in customers' booking decisions: a cautionary tale from the internet / Chih-Chien Chen, Zvi Schwartz
COTA(S): RE-1268
Understanding active loyalty behavior in hotel reward programs through customers’ switching costs and perceived program value / Karen Lijia Xie [et al.]
COTA(S): RE-1562
Be a "Superhost": the importance of badge systems for peer-to-peer rental accommodations / Sai Liang [et al.]
COTA(S): RE-1193