Understanding customer choices: a key to successful management of hospitality services / Rohit Verma, Gerhard Plaschka, Jordan J. Louviere
The art and science of customer choice modeling: reflections, advances, and managerial implications / Rohit Verma, Gerhard Plaschka
The Impact of Environmental Certification on Hotel Guest Ratings / Angel Peiró-Signes [et al]
The effect of tourism clusters on U.S. hotel performance / Angel Peiró-Signes [et al.]
Safeguarding your Customers : The Guest's view of hotel security / Julie Feickert [et al.]