1.		Improving performance in small and medium-sized hotels: the swiss experience / Macy Marvel [et al.] Resp- Sec.: Marvel, Macy Johnson, Colin Varini, Katherine Beaufils, Emmanuelle Mungall, Andrew Schegg, Roland Steine, Thomas Frey, Suzanne
2.		E-mail customer service in the tunisian hotel industry / Thouraya Gherissi-Labben, Roland Schegg, Jamie Murphy Autor: Gherissi-Labben, Thouraya Coautor: ; Schegg, Roland Murphy, Jamie
3.		The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis / Paul Phillips [et al.] Resp- Sec.: Phillips, Paul A. Zigan, Krystin Silva, Maria Manuela Santos Schegg, Roland