1.		Understanding customer-derived value in the timeshare industry / Beverley Sparks, Ken Butcher, Grace Pan Autor: Sparks, Beverley Coautor: ; Butcher, Ken, co-autor Pan, Grace, co-autor COTA(S): RE-1268
2.		Consumer value and self-image congruency at different stages of timeshare ownership / Beverley Sparks, Graham Bradley, Gayle Jennings Autor: Sparks, Beverley Coautor: ; Bradley, Graham Jennings, Gayle R. COTA(S): RE-1193
3.		Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern / Beverley A. Sparks, Kevin Kam Fung So, Graham L. Bradley Autor: Sparks, Beverley Coautor: ; So, Kevin Kam Fung Bradley, Graham COTA(S): RE-1193
4.		The role of customer engagement in building consumer loyalty to tourism brands / Kevin Kam Fung So [et al.] Resp- Sec.: So, Kevin Kam Fung King, Ceridwyn Sparks, Beverley Ying, Wang COTA(S): RE-111