1.		How organizational standards and coworker support improve restaurant service / Alex M.Susskind, K Michele Kacmar, Carl P. Borchgrevink Autor: Susskind, Alex M. Coautor: ; Kcamar, K. Michele Borchgrevink, Carl P.
2.		Guests’ reactions to in-room sustainability initiatives: an experimental look at product performance and guest satisfaction / Alex M. Susskind Autor: Susskind, Alex M.
3.		Communication richness: Why some guest complaints go right to the top-and others do not / Alex M. Susskind Autor: Susskind, Alex M.