1.		Hospitality and tourism online reviews: recent trends and future directions / Markus Schuckert, Xianwei Liu, Rob Law Autor: Schuckert, Markus Coautor: ; Xianwei, Liu Law, Rob
2.		Can response management benefit hotels? evidence from Hong Kong hotels / Xianwei Liu, Markus Schuckert, Rob Law Autor: Xianwei, Liu Coautor: ; Schuckert, Markus Law, Rob