1.		Best practices in service quality / Cathy A. Enz, Judy Siguaw Autor: Enz, Cathy A. Coautor: ; Siguaw, Judy
2.		Managing for excellence : conclusions and challenges from of best practices in the U.S. lodging industry / Laurette Dubé [et al.] Resp- Sec.: Dubé, Laurette Enz, Cathy A. Renaghan, Leo M. Siguaw, Judy
3.		Revisiting the best of the best: innovations in hotel pratice / Cathy A. Enz, Judy A. Signaw Autor: Enz, Cathy A. Coautor: ; Siguaw, Judy A.