In-flight service performance and passenger loyalty: A cross-national (China/Korea) study of travelers using low-cost carriers / Heesup Han, Sunghyup Sean Hyun, Wansoo Kim
Testing the moderation effect of hotel ambience on the relationships among social comparison, affect, satisfaction, and behavioral intentions / Dev Jani, Heesup Han
Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness / Heesup Han, Sunghyup Sean Hyun