Hotel Guests’ Responses to Service Recovery: How Loyalty Influences Guest Behavior / Pablo Zoghbi-Manrique-de-Lara, Miguel A. Suárez-Acosta, Teresa Aguiar-Quintana

Autor: Zoghbi-Manrique-de-la-Lara, Pablo Coautor: ; Suaréz-Acosta, Miguel A.
Aguiar-Quintana, Teresa

COTA(S): RE-1268