Hospitality and tourism online reviews: recent trends and future directions / Markus Schuckert, Xianwei Liu, Rob Law
How global airports engage social media users: a study of facebook use and its role in stakeholder communication / Walanchalee Wattanacharoensil, Markus Schuckert
Can response management benefit hotels? evidence from Hong Kong hotels / Xianwei Liu, Markus Schuckert, Rob Law
Stars, votes, and badges: How online badges affect hotel reviewers / Markus Schuckert, Xianwei Liu and Rob Law
Online incentive hierarchies, review extremity, and review quality: empirical evidence from the hotel sector / Xianwei Liu, Markus Schuckert and Rob Law
Multilevel analysis of the relationship between type of travel, online ratings, and management response: empirical evidence from international upscale hotels / Sai Liang, Markus Schuckert and Rob Law
Be a "Superhost": the importance of badge systems for peer-to-peer rental accommodations / Sai Liang [et al.]