1.		Managing Hotel Brand Equity : A customer-centric framework for assessing Performance / Keshav Prasad [et al.] Autor: Prasad, Keshav; Dev, Ckekitan S. Data Publicação: 2000 Col.autor: Cornell University
2.		Safeguarding your Customers : The Guest's view of hotel security / Julie Feickert [et al.] Autor: Feickert, Julie; Verma, Rohit; Plaschka, Gerhard; Dev, Ckekitan S. Data Publicação: 2006 Col.autor: Cornell University