1.		Service research in the hospitality literature: insights from a systematic review / Jay Kandampully [et al.] Resp- Sec.: Kandampully, Jay Keating, Byron William Kim, Beomcheol (Peter) Mattila, Anna S. Solnet, David J.
2.		The impact of gender and prepurchase mood on consumer guilt after a travel purchase / Lydia Hanks, Anna S. Mattila Autor: Hanks, Lydia Coautor: ; Mattila, Anna S.