Consumer responses to service failure: The influence of acculturation / Karin Weber, Cathy H.C. Hsu, Beverley A. Sparks
COTA(S): RE-1268
The impact of tour service performance on tourist satisfaction and behavioral intentions: a study of chinese tourists in Hong Kong; Andrew Chan, Cathy H.C. Hsu, Tom Baum
COTA(S): RE-1562
Same but different: Chinese-American and mainland Chinese consumers' perceptions of and behavior in a service failure situation / Karin Weber, Cathy Hsu and Beverly Sparks