1.		An Analysis of Consumers’ Reactions to Travel Websites’ Discrimination by Computer Platform / Anna S. Mattila, Choongbeom Choi Autor: Mattila, Anna S. Coautor: ; Choongbeom, Choi
2.		Service research in the hospitality literature: insights from a systematic review / Jay Kandampully [et al.] Resp- Sec.: Kandampully, Jay Keating, Byron William Kim, Beomcheol (Peter) Mattila, Anna S. Solnet, David J.
3.		The impact of gender and prepurchase mood on consumer guilt after a travel purchase / Lydia Hanks, Anna S. Mattila Autor: Hanks, Lydia Coautor: ; Mattila, Anna S.
4.		The impact of frontline employees’ work–family conflict on customer satisfaction: the mediating role of exhaustion and emotional displays / Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan Autor: Zhao, Roy Xinyuan Coautor: ; Mattila, Anna S. Nei, Na Ngan