Best pratices in the US lodging inustry: overview, methods and champions / Laurette Dubé [et al.]
Best practices in human resources / Cathy A. Enz, Judy A. Signaw
Adoption of information technology in U.S. hotels: strategically driven objectives / Judy A. Siguaw, Cathy A. Enz, Karthik Namasivayam
Best practices in service quality / Cathy A. Enz, Judy Siguaw
Managing for excellence : conclusions and challenges from of best practices in the U.S. lodging industry / Laurette Dubé [et al.]
Voices from the field: GMs' responses to the events of September 11, 2001 / Masako S. Taylor, Cathy A. Enz
The best of times, the worst of times: differences in hotel performance following 9-11 / Cathy A. Enz, Linda Canina
The safety and security of U. S. hotels: a post 9-11 report / Cathy A. Enz, Masako S. Taylor
Revisiting the best of the best: innovations in hotel pratice / Cathy A. Enz, Judy A. Signaw
Issues of concern for restaurant owners and managers / Cathy A. Enz