A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-dimensional importance-performance analysis / Ivan Ka Wai Lai, Michael Hitchcok
COTA(S): RE-1193
Local reactions to mass tourism and community tourism development in Macau / Ivan Ka Wai Lai and Michael Hitchcock
COTA(S): RE-926
Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: a PLS impact-asymmetry analysis / Ivan Ka Wai Lai and Michael Hitchcock