The importance of attribution: connecting online travel communities with online travel agents / My-Trinh Bui, Don Jyh-Fu Jeng, Chinho Lin
Authentic concepts: effects on tourist satisfaction / Marit Gundersen Engeset, Ingunn Elvekrok
An empirical analysis of synthesizing the effects of festival quality, emotion, festival image and festival satisfaction on festival loyalty: a case study of Macau food festival / Jose Wong, Hung-Che Wu, Ching-Chan Cheng
Factors affecting customer satisfaction in responses to negative online hotel Reviews: the impact of empathy, paraphrasing, and speed / Hyounae Min, Yumi Lim, Vincent P. Magnini
Novas tecnologias / Carina Monteiro
Key determinants of passenger loyalty in the low-cost airline business / Raphaël K. Akamavi [et al.]
The effects of festival impacts on support intentions based on residents’ ratings of festival performance and satisfaction: a new integrative approach / Zibin Song, Lijuan Xing, Prakash K. Chathoth
Measurement of visitors' satisfaction with public zoos in Korea using importance-performance analysis / Hyung-Sook Lee
Culture, product differentiation and market segmentation: a structural analysis of the motivation and satisfaction of tourists in Amsterdam / João Romão [et al.]
Integrating Muslim Customer Perceived Value, Satisfaction, Loyalty and Retention in the Tourism Industry: An empirical study / Riyad Eid