Manual of travel agency practice / Gwenda Syratt
Grande hotel da Figueira / António Jorge Lé
United Nations environment programme / Suvit Yodmani
Portugal / colab. Martin Symington
La nouvelle classification des hôtels : normes 2000 / Société suissedes hôteliers
Hotéis de charme na tradição portuguesa / Hotéis de Charme Portugal
Manual do consumidor / Direcção-Geral do Turismo
Hotel marketing: marketing planning in the canadian hotel industry / Don Anderson
La gestion intégrée de la qualité : le cas d'une PME innovatrice / Staffan Ebenfelt
Yield management : applications to air transport and other service industries / Sylvain Daudel, Georges Vialle
Qualidade e satisfação do cliente: apresentação do caso prático do hotel Sheraton Lisboa / Armando dos Santos Diaz
The international hotel industry : corporate strategies and global opportunities / Murray Bailey