E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco
First-class in-flight services and advertising effectiveness: Antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry / Seontaik Kim, Insin Kim and Sunghyup Sean Hyun
Google analytics for measuring website performance / Beatriz Plaza
Hospitality service innovations in private clubs / Praneet Randhawa, [et al.]
Towards quality rural tourism : integrated quality management (IQM) of rural tourist destinations / European Commission
Tourisme et transport en Méditerranée Occidentale: Iles Baléares - Corse - Sardaigne / Monique Dacharry
Carta de equipamentos e serviços de apoio à população. Região do Alentejo / Instituto Nacioanl de Estatística. Direcção Regional do Alentejo
Protected areas as attractions / Sandra Wall Reinius, Peter Fredman
Distribuição online dificulta a vida das agências de viagens tradicionais / Carolina Morgado
Drivers of customer–brand relationship quality: a case of mainland Chinese hotel loyalty program members / Ada Sau-Yee Lo, Holly Hyunjung Im
Implications of the UN/WTO : tourism definitions for the U.S. tourism statistical system / Douglas C. Frechtling
Using behavioral research to design better customer experiences / Michael J. Dixon, Matthew C. Walsman