Expectations and perceived quality of customer service: The model of expectations management of the quality of health and wellness tourism destination / Filipa Carvalho

Carvalho, Filipa

European Journal of Tourism, Hospitality and Recreation. - Leiria, ISSN 1647-9254. - Vol. 2, nº 2 (Julho 2011), p. 53 - 69

Turismo de saúde; Termas; Termalismo; Qualidade; Oferta turística; Produtos turísticos; Portugal