Título/Resp.:	Hotel cancelation policies, distributive and procedural fairness, and consumer patronage: a study of the lodging industry / Scott J. Smith [et al.]
Autor(es):	Smith, Scott J.; Parsa, H. G.; Bujisic, Milos; Rest, Jean-Pierre I. van der
IN:	Journal of travel & tourism marketing. - Binghamton, 1996- , ISSN 1054-8408. - Vol. 32, nºs 7 - 8 (October-December 2015), p. 886 - 906
Assunto(s):	Hotelaria; Hotéis; Gestão; Receitas; Cancelamento de reservas

COTA	SIGLA	CÓDIGO BARRAS	ESTADO
RE-1562	CD	300100030384	Livre