E-commerce expenses and financial performance of American upper midscale hotels / Cristian Morosan, Nan Hua and Agnes Defranco
Service failure of intermediary service: impact of ambiguous locus of control / Bo Youn Lee and David A. Cranage
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance / Gabriele Piccoli, Tsz-Wai Lui and Bettina Grün
Performance measurement in tourism firms: a content analytical meta-approach / Ruggero Sainaghi, Paul Phillips and Emma Zavarrone
Responsabilidad social corporativa: restaurantes / Martha Ríos-Manríquez, María Dolores Sánchez-Férnandez y Cecilia Lucía González Martínez
The eruption of Airbnb in tourist cities: comparing spatial patterns of hotels and peer-to-peer accomodation in Barcelona / Javier Guttiérrez [et al.]
Product diversification and property performance in the urban lodging market: the relationship and its moderators / Yang Yang, Yang Cao and Li-Ting (Grace) Yang
New platform services (or the so-called sharing economy) : Understand, rethink and adapt
Considering the role of agritourism co-creation from a service-dominant logic perspective / Austin Rong-Da Liang
The use of odd-ending numbers in the pricing of five tourism services in the three different cultures / Ji Youn Jeong and John L. Crompton