Perceived crime and violence: effects on winter migrants / Penny Simpson, Oliver Cruz-Milán, Justin Gressel
Love and satisfaction drive persistent stickiness: investigating international tourist hotel brands / Shu-Pei Tsai
A comunicação do destino Portugal- A ascensão do online / João Cotrim de Figueiredo (Presidente do Turismo de Portugal, IP)
Understanding the exhibition attendees’ evaluation of their experiences: a comparison between high versus low mindful visitors / Yeongbae Choe, Sang-Min Lee, Dae-Kwan Kim
Le Mucem à Marseille: un musée passerelle / Cécile Dumoulin
Customer Satisfaction with Korean Restaurants in Australia and Their Role as Ambassadors for Tourism Marketing / Kye-Hong Min, Timothy Jeonglyeol Lee
Perfil dos turistas do Porto e Norte de Portugal / Instituto de Planeamento e Desenvolvimento do Turismo
Determinants of the adoption for travel information on smartphone / Eunjung No, Jin Ki Kim
An investigation of factors determining cycling experience and frequency / Cheng-Fei Lee
Destination brand experience and visitor behavior: Testing a scale in the tourism context / Stuart J. Barnes, Jan Mattsson, Flemming Sørensen
Guide pratique de la gestion des destinations touristiques / OMT
Measuring quality of information services: combining mystery shopping and customer satisfaction research to assess the performance of tourist offices / Valeria Minghetti, Emilio Celotto
Examining the Effects of Tourism Impacts on Satisfaction with Tourism between Native and Non-native Residents / Hui ‘Jimmy’ Xie, Jigang Bao, Deborah L. Kerstetter
Testing the moderation effect of hotel ambience on the relationships among social comparison, affect, satisfaction, and behavioral intentions / Dev Jani, Heesup Han
A novel framework for customer-driven service strategies: A case study of a restaurant chain / Li-Fei Chen
Le public des musées a changé / Jacqueline Eidelman
Inter-channel effects in multichannel travel services: moderating role of social presence and need for human interaction / Marjan Aslanzadeh, Byron William Keating
Investigating Relationships Among Festival Quality, Satisfaction, Trust, and Support: The Case of an Oriental Medicine Festival / Hak-Jun Song [et al]
Classements, labels et avis de consommateurs : L'enjeu véritable est l'hypersatisfaction du client / Alexia Mercorelli
Visitors’ Emotional Responses to the Festival Environment / Jenny (Jiyeon) Lee