
1.		The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance / Gabriele Piccoli, Tsz-Wai Lui and Bettina Grün Autor: Piccoli, Grabriele Coautor: ; Tsz-Wai, Lui Grün, Bettina
2.		Customer-customer interactions (CCIs) at conferences: an identity approach / Wei Wei [et al.] Resp- Sec.: Wei, Wei Ying, Tracy Lu Li, Miao Liping, A. Cai Chen-ya, Wang
3.		Customer engagement with tourism social media brands / Paul Harrigan [et al.] Resp- Sec.: Harrigan, Paul Evers, Uwana Miles, Morgan Daly, Timothy
4.		Impact of customer relationship management on customer satisfaction: the case of a budget hotel chain / Roya Rahimi and Metin Kozak Autor: Rahimi, Roya Coautor: ; Kozak, Metin
5.		Are other customer perceptions important at casino table games? Their impact on emotional responses and word-of-mouth by gender / Jinsoo Hwang and Heesup Han Autor: Hwang, Jinsoo Coautor: ; Han, Heesup
6.		Social marketing, sustainable tourism, and small/medium size tourism enterprises: challenges and opportunities for changing guest behavior / D. Scott Borden, Tim Coles and Gareth Shaw Autor: Borden, D. Scott Coautor: ; Coles, Tim Shaw, Gareth
7.		Performance and visitors' perception of authenticity in eco-cultural toutism / Guillaume Tiberghien, Hamish Bremner and Simon Milne Autor: Tiberghien, Guillaume Coautor: ; Bremner, Hamish Milne, Simon S.
8.		Open Tourism : Open Innovation, Crowdsourcing and Co-Creation Challenging the Tourism Industry Data Publicação: 2017 Co col. autor: Egger. Roman, ed. lit. Gula . Igor, ed. lit. Walcher. Dominik, ed. lit.
9.		The signaling effect of management response in engaging customers: A study of the hotel industry / Chunyu Li, Geng Cui and Ling Peng Autor: Chunyu, Li Coautor: ; Geng, Cui Ling, Peng