The impact of frontline employees’ work–family conflict on customer satisfaction: the mediating role of exhaustion and emotional displays / Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan
Domaine de Versailles: à la conquête du public français / Denis Verdier-Magneau
Drivers of customer relationships in quick-service restaurants: the role of corporate social responsibility / Krist R. Swimberghe, Barbara Ross Wooldridge
Segmenting festival visitors using psychological commitment / Jenny (Jiyeon) Lee, Gerard T. Kyle
Behavioral intentions of international visitors to the Korean hanog guest houses: Quality, value and satisfaction / WooMi Jo, Choong-Ki Lee, Yvette Reisinger
L'échange de logement, c'est beaucoup plus qu'un bon plan de vacances! / Roberta Garibaldi, Francesca Forni
Service Quality Perception and Satisfaction: Buying Behaviour Prediction in an Australian Festivalscape / Johan Bruwer
The attractiveness of wellness destinations: an importance–performance–satisfaction approach / Diego R. Medina-Muñoz, Rita D. Medina-Muñoz
Examining the effect of customer-to-customer interactions on satisfaction, loyalty, and word-of-mouth behaviors in the hospitality industry: the mediating role of personal interaction quality and service atmospherics / Meysam Fakharyan [et al.]
Social interactions and intentions to revisit for agritourism service encounters / Hyungsuk Choo, James F. Petrick
Dynamic Nature of Destination Image and Influence of Tourist Overall Satisfaction on Image Modification / BongKoo Lee, Choong-Ki Lee, Jaeseok Lee
Research priorities in park tourism / Paul F.J. Eagles