Inter-channel effects in multichannel travel services: moderating role of social presence and need for human interaction / Marjan Aslanzadeh, Byron William Keating
Classements, labels et avis de consommateurs : L'enjeu véritable est l'hypersatisfaction du client / Alexia Mercorelli
Los turistas con discapacidad en el mercado turístico Español: caracterización, hábitos de consumo y tendencias / Marta Martos Molina
Online Guest Reviews and Hotel Classification Systems : An Integrated Approach / OMT
The Effects of Message Framing and Source Credibility on Green Messages in Hotels / Sung-Bum Kim, Dae-Young Kim
Visitors’ Emotional Responses to the Festival Environment / Jenny (Jiyeon) Lee
Sticktion: assessing memory for the customer experience / Kathryn A. LaTour, Lewis P. Carbone
The Constraints Experienced and Negotiation Strategies Attempted by Nonparticipants of a Festival Event / Soyoung Boo, Cynthia P. Carruthers, James A. Busser
Strategic Sports Event Management : Third Edition / Guy Masterman
Modelling Consumer Behavior: An Essay with Domestic Tourists in Turkey / Sirvan Sen Demir, Metin Kozak, Antonia Correia