25 histórias de turismo / Pedro Chenrim
Drivers of environmental innovation in Majorcan hotels / Maria Razumova, Javier Lozano Ibáñez, Javier Rey-Maquieira Palmer
Differences and similarities in perceptions of hotel experience: The role of national cultures / Ziqiong Zhang, Hengyun Li and Rob Law
Water management in the European hospitality sector: Best practice, performance benchmarks and improvement potential / David Styles, Harald Schoenberger, José Luis Galvez-Martos
Pestana com dez novos hotéis até 2019 / Raquel Relvas Neto
Understanding active loyalty behavior in hotel reward programs through customers’ switching costs and perceived program value / Karen Lijia Xie [et al.]
Can response management benefit hotels? evidence from Hong Kong hotels / Xianwei Liu, Markus Schuckert, Rob Law
Analyzing the use of an advance booking curve in forecasting hotel reservations / Tony Sze Ming Tse, Yiu Tung Poon
The relationships between national identity, hospitality, and satisfaction among foreign hotel guests / Ahmad Azmi M. Ariffin, Ehsaneh Nejad Mohammad Nameghi, Yee Kar Soon
Commoditization in the U.S. lodging industry: Industry and customer perspectives / Srikanth Beldona [et al.]