1.		An exploratory study into managing value creation in tourism service firms: Understanding value creation phases at the intersection of the tourism service firm and their customers / Aron O'Cass, Phyra Sok Autor: O'Cass, Aron Coautor: ; Sok, Phyra COTA(S): RE-1193
2.		The impact of innovation on firms' performance: an analysis of the hotel sector in Majorca / María Tugores, Dolores García Autor: Tugores, María Coautor: ; Dolores, García COTA(S): RE-1822
3.		An analysis of Spanish hotel efficiency / Manuel Angel Fernández, Rafael Becerra Autor: Angel Fernández, Manuel Coautor: ; Becerra, Rafael COTA(S): RE-1268
4.		The effect of tourism clusters on U.S. hotel performance / Angel Peiró-Signes [et al.] Resp- Sec.: Peiró-Signes, Angel Segarra-Oña, María-del-Val Miret-Pastor, Luis Verma, Rohit COTA(S): RE-1268
5.		Construction and application of CAA model for intelligent tourism / Min Wei Autor: Min, Wei COTA(S): RE-1831
6.		How customer experience affects the customer-based brand equity for tourism destinations / Yan Yang, Xiaoming Liu, Jun Li Autor: Yan, Yang Coautor: ; Xiaoming, Lui Jun, Li COTA(S): RE-1562
7.		L'accueil à l'heure du numérique / Jeam-Alain Pigearias [et al.] Resp- Sec.: Pigearias, Jean-Alain Cinotti, Yves Leroux, François-Xavier Petit, François Pouletty, Christine CIOMEI, Florence Belouar, Mathieu Mouchard, Jean-Denis Saffon, Philippe Marsac, Corentin Daubon, Mathieu Soubaigné, Jean-Baptiste Chotard, Antoine Grivel, Franck Mur, Sébastien Occelli, Olivier Dumas, Cédric Baume, Renaud de La Maxence, Dislaire Guillet, Xavier COTA(S): RE-410
8.		Turismo accesible en las ciudades património de la humanidade de España / Comisión de Património y Ciudade del Grupo Ciudades Património de la Humanidad de España Col.autor: Comisión de Património y Ciudade del Grupo Ciudades Património de la Humanidad de España COTA(S): RE-319
9.		La desserte touristique de château d' Écouen. Un enjeu pour sa fréquentation / Aline Lunven Autor: Lunven, Aline COTA(S): RE-410
10.		Communication richness: Why some guest complaints go right to the top-and others do not / Alex M. Susskind Autor: Susskind, Alex M. COTA(S): RE-1268