1.		International Business and Economics review / CIGEST-Centro de Investigação em Gestão Col.autor: CIGEST- Centro de Investigação em Gestão COTA(S): RP-1827
2.		The quays in salford: an analysis of visitor perceptions, satisfaction and behavioural intention / Ruth Craggs, Peter Schofield Autor: Craggs, Ruth Coautor: ; Schofield, Peter COTA(S): RE-1610
3.		Evaluating hotel animation programs at Mediterranean sun-an-sea resorts: An impact-asymmetry analysis / Josip Mikulic, Darko Prebezac Autor: Mikulic, Josip Coautor: ; Prebezac, Darko COTA(S): RE-1193
4.		La fidelidad del turista al destino en el caso Español: modelización estructural a partir de Habitur / Vicent M. Monfort Mir, César Camisón Zornoza, M. Eugenia Fabra Florit Autor: Mir, Vicente M. Monfort Coautor: ; Zornoza, César Camisón Florit, M. Eugenia Fabra COTA(S): RE-319
5.		Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park, Taiwan / Chien Min Chen [et al] Resp- Sec.: Chien-Min, Chen Hong, Tau Lee Sheu, Hua Chen Tsun, Hung Huang COTA(S): RE-1610
6.		Assessing mainland Chinese tourists' satisfaction with Hong Kong using tourist satisfaction index / Haiyan Song [et al] Resp- Sec.: Haiyan, Song Gang, Li Veen, Robert van der Chen, Jason Li COTA(S): RE-1610
7.		Customer satisfaction using low cost carriers / Yu Kyoung Kim, Hyung Ryong Lee Autor: Yu, Kyoung Kim Coautor: ; Hyung, Ryong Lee COTA(S): RE-1193
8.		Identifying mobility service needs for disabled air passengers / Yu-Chun Chang, Ching-Fu Chen Autor: Yu-Chun, Chang Coautor: ; Ching-Fu, Chen COTA(S): RE-1193
9.		Key drivers of airline loyalty / Sara Dolnicar, [et al.] Resp- Sec.: Dolnicar, Sara Grabler, Klaus Grün, Bettina Kulnig, Anna COTA(S): RE-1193
10.		Examining the effect of novelty seeking, satisfaction, and destination image on tourists' return pattern: A two factor, non-linear latent growth model / Guy Assaker, Vincenzo Esposito Vinzi, Peter O'Connor Autor: Assaker, Guy Coautor: ; Vinzi, Vincenzo Esposito O'Connor, Peter COTA(S): RE-1193
11.		The role of social identification and hedonism in affecting tourist re-patronizing behaviours: The case of an Italian Festival / Silvia Grappi, Fabrizio Montanari Autor: Grappi, Silvia Coautor: ; Montanari, Fabrizio COTA(S): RE-1193
12.		The factor structure of tourist satisfaction at sun and sand destinations / Joaquín Alegre, Jaume Garau Autor: Alegre, Joaquín Coautor: ; Garau, Jaume COTA(S): RE-111
13.		An examination of food tourist's behavior: Using the modified theory of reasoned action / Young Hoon Kim, MinCheol Kim, Ben K. Goh Autor: Young, Hoon Kim Coautor: ; MinCheol, Kim Goh, Ben K. COTA(S): RE-1193
14.		Hospitality Marketing : Principles and Practice / David Bowie e Francis Buttle Autor: Bowie, David Data Publicação: 2011 Coautor: Buttle, Francis COTA(S): 14248; 14248.a
15.		Effects of dissatisfaction in tourist services: The role of anger and regret / Isabel Sánchez-García, Rafael Currás-Pérez Autor: Sánchez-García, Isabel Coautor: ; Currás-Pérez, Rafael COTA(S): RE-1193
16.		The long and winding roads: Perceived quality of scenic tourism routes / Jon Martin Denstadli, Jens Kr. Steen Jacobsen Autor: Denstadli, Jon Martin Coautor: ; Jacobsen, Jens Kristian Steen COTA(S): RE-1193
17.		An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong / Alison E. Lloyd, Leslie S. C. Yip, Sherriff T. K. Luk Autor: Lloyd, Alison E. Coautor: ; Yip, Leslie S. C. Luk, Sherriff T. K. COTA(S): RE-1193
18.		Brand equity, brand loyalty and consumer satisfaction / Janghyeon Nam, Yuksel Ekinci, Georgina Whyatt Autor: Nam, Janghyeon Coautor: ; Ekinci, Yuksel Whyatt, Georgina COTA(S): RE-1253
19.		Customer relationship management in tourism: management needs and research applications / Christine A. Vogt Autor: Vogt, Christine A. COTA(S): RE-111
20.		The influence of hotel website factors on e-loyalty in a B2C context / Woo Gon Kim [et al.] Resp- Sec.: Woo, Gon Kim Rachjaibun, Nitta Jin, Soo Han Gyehee, Lee COTA(S): RE-1822